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Understanding the Claims Process

Please read this important information before filing your claim to help expedite the process. For a step-by-step walkthrough of the claims process, watch our helpful video on how to file your claim online.

Start Your Claim

We want to make your claims experience as simple and convenient as possible.

To get started with your claim, we need to look up your policy. We need two pieces of information –

Your Email Address or Policy Number; and
Your Departure Date or Policy Purchase Date

For reference, your policy number is in the documents you received when you purchased your policy.

Claim Documentation Checklist

In order to process your claim as quickly as possible we must have supporting claim documents. To view documents that will be required for your claim please click below.

If you don’t have all of your documents yet, no problem. You can still file your claim, and come back later to submit additional documents.

Claim Documentation Checklist

Need help with filing your claim?

For a step-by-step walkthrough of the claims process, watch our video below: